Privacy Policy

At ExtensionShop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our marketplace services. Please read this privacy policy carefully.

1. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide when you:

• Create an account on our platform
• Make a purchase or transaction
• Subscribe to our newsletter
• Contact our support team
• Participate in surveys or promotions

This information may include your name, email address, billing address, payment information, and any other information you choose to provide.

Automatically Collected Data

When you access our website, we may automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on each page
• Referring website addresses
• Click patterns and interaction data

2. How We Use Your Information

We use the information we collect to:

• Process transactions and deliver purchased extensions
• Create and manage your account
• Send you order confirmations and updates
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Send promotional communications (with your consent)
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

3. Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website.

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser. Disabling certain cookies may affect your ability to use some features of our website.

4. Your Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data under certain conditions
• Right to restriction: Request restriction of processing of your personal data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing of your personal data for certain purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

5. Third-Party Services

We may share your information with third-party service providers, including:

• Payment processors: To securely process your transactions
• Analytics providers: To help us understand website usage
• Email service providers: To deliver communications and newsletters
• Cloud hosting providers: To store and serve our website data

These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.